Browsing Theses and Dissertations (Marketing & Sport Management) by Subject "Banks and banking -- South Africa"

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Customer perceptions of technology-based banking service quality and its relationship to customer satisfaction and loyalty

Redda, Ephrem Habtemichael (Vaal University of Technology, 2012-06)

The rapid advancement in technology-based systems, especially those related to the Internet, has led to fundamental changes in how banks interact with customers. This study provides a framework for understanding customer ...