Theses and Dissertations (Human Resources Management)

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Internal customer service in Sasol Technology: accountability and productivity of administative support in the research and development environment
(2006-01) Mohomane, Pelonomi Banana Patricia Lillian; Dhurup, M; McFarlane, M
The buzzwords in South African business today is quality service and customer satisfaction. Service quality is an important determinant of customer satisfaction. It is therefore important to measure customer satisfaction and to solicit internal customers perceptions on service received. This research was primarily undertaken to evaluate the quality of services rendered by administrators to Sasol Technology R&D employees. The research is supported by a detailed study of quality and customer service. An adapted internal service quality scale (INSERVQUAL) was used to measure service quality. A thirty item scale was developed, for the empirical study. The instrument was then subjected to a scale purification process through exploratory factor analysis. Both the expectation and perception elements were used in measuring service quality. The five dimensions of service quality namely Accessibility and Tangibility, Assurance, Empathy, Reliability and Responsiveness were identified as internal service quality dimensions. Aspects of Accessibility and Tangibility were incorporated as a single dimension in this study. A six- point Likert scale was used in the questionnaire. The low end of the scale represented a negative response, whilst the high end represented a posit,ive response. With a response rate of 63% from internal customers, the researcher was able to provide evidence that service quality dimensions may influence an employee's perception of the administrators' service quality. The finding in this study also suggests the need for further research to examine customers' expectations in other related services as well as in different culture contexts. The testing of the modified internal customer model of internal marketing developed and described in this study indicates that Access, Assurance, Empathy, Reliability and Responsiveness dimensions may be a useful approach to enhancing service quality.
Organisational perspectives of learnerships within manufacturing, engineering and related services organisations in the Sedibeng municipal district area
(2010-07-22T11:09:29Z) Janse van Rensburg, Christine
Key skills shortages, coupled with high levels of unemployment are well documented in South Africa. Learnerships, which are meant to reduce the skills shortage, are not addressing this problem as the SETAs have failed to communicate the benefits of learnerships aggressively to companies. Thus, the purpose of this research is to determine organizational perspectives of learnerships within the MERSETA organizations in the Sedibeng district municipal area. A literature study of learnerships and applicable legislation in South Africa was undertaken in order to contextualize the South African skills development initiative. The empirical portion of the study involved conducting a survey using a self-administered questionnaire designed to elicit perspectives of learnerships within small, medium and large organizations (n=150) that fall under the MERSETA and that are situated in the industrial areas of Vanderbijlpark, Vereeniging and Meyerton, within the Sedibeng district municipal area. The data obtained indicate that although almost two-thirds of the researched organizations do currently implement learnerships, these organizations experienced several barriers and challenges when taking on learnerships. It was found that the MERSETA organizations within the study area also lack understanding and familiarity with the learnership system and their perceptions towards learnerships are for the most part, negative. Based on the findings of this study, recommendations, targeted at the National Skills Authority, the Department of Labour, the MERSETA and the SETAs, are made to assist organizations in various areas to overcome the identified barriers and challenges emanating from learnership implementation.
Staff retention in an information management environment
(2011-05-31) Odendaal, Wanda; van Zyl, Y
Organisations are starting to think and operate more strategically and are beginning to realise that their survival depends on information. Information management relates to management activities concerning information. Information and the supporting systems are important business assets for establishing and leveraging information-based resources and competence, which allow organisations to compete and survive in the current competitive economic markets. In order for the information management department to support business optimally, they need to retain existing talented people who have the essential knowledge, expertise and competencies to do the work. Adding to this is the need to make the job environment more attractive to current and future job applicants. In order to do this, the management team of the information management department need to understand why people behave as they do. They must have the ability to control, direct and change behaviour, as well as be able to use the right motivation to make the job environment within the information management department more attractive. The purpose of this study is to examine staff retention in an information management environment. The literature study explores the theoretical framework of staff retention, motivation and job satisfaction. A quantitative research approach was followed and a questionnaire was used to elicit data from 50 employees working in an information management department of a petrochemical organisation. The questionnaire was used to measure employee job satisfaction levels and to identify job satisfaction factors. The findings reveal that communication, good working conditions, job security, opportunities for learning and growth, and recognition are seen in this order as being the most important job satisfaction factors. It is clear that employee expectations for job satisfaction are not met in the areas of recognition and good supervision/leadership. In addition, it is noted that employee expectations for job satisfaction are only partially met in the areas of communication, opportunities for learning and growth, promotional opportunities and compensation/pay. The value of this research is that it makes a useful contribution to the current knowledge of the management team in the information management department. The research information collected through this study can be used to establish the optimal mix of motivating factors in order to ensure that current employees are retained and that a sought-after working environment for new appointments is created.
Educators’ perceptions of operational competencies required in public schools
(Vaal University of Technology, 2012-07) Chalmers, Janet; Dhurup, M., Prof.; Surujlal, J., Prof.
An educator is more than a person who just transmits knowledge. An educator plays many different roles in the lives of learners, colleagues and their immediate community. Educators have the opportunity to influence the community, develop learners holistically, create lifelong learners and reflective thinkers. For an educator to demonstrate such competence across a range of teaching roles and contexts, a vast range of operational competencies are required. The purpose of this study was to examine secondary school educators‟ perceptions of the operational competencies required to function in public schools. The literature study explored the roles of the educator and the operational competencies needed to function in a secondary school. A quantitative survey in the form of a questionnaire was used in the study to analyse the level of agreement that educators attached to certain operational competencies. The level of agreement indicated by the educators is likely to indicate the level of importance that they attach to the operational competency. A probability sampling technique in the form of simple random sampling was used in this study. Random samples were drawn from educators in secondary public schools in the Fezile Dabi and Sedibeng districts. A sample size of 280 educators was used. Of the 280 questionnaires that were administered, 49 were not returned and 20 were incomplete, resulting in 211 usable questionnaires. The results of the survey indicated that the competency factors that educators perceived to be of importance were: communication and behaviour management, interpersonal relationships, planning and assessment, leadership skills and perseverance and organisational commitment. The level of correlation of these identified factors with teaching satisfaction was also assessed- indicating that interpersonal relationships had the highest correlation with teaching satisfaction and factors like planning and assessment, organisational commitment and communication and behaviour management had a moderate influence on teaching satisfaction. Leadership skills and perseverance do not have a great influence on teaching satisfaction. The value of the research is that it makes a useful contribution for planners in the Department of Education of South Africa by making them aware of the operational competencies required by educators in public schools. The results of the research could be used to develop the operational competencies that are not perceived by educators to be of importance and to enhance the teaching satisfaction of educators.
Quality management of short courses at higher education institutions in South Africa
(2013-03) Brits, Maria Magretha; Joubert, P. A.
This study is an attempt to conceptualise and enhance the quality management of the short course offerings at the Vaal University of Technology (VUT). The Higher Education Quality Committee (HEQC) conducted its first cycle of institutional audit exercises from 2004 – 2009 at private and public universities in South Africa. This study follows on the HEQC audit panel’s report, with reference to VUTs offering of short courses (SCs). The HEQC informed the institution that the quality assurance system of SCs is not on par with the requirements of the HEQC. Therefore, it does not meet the minimum standards for an effective quality management system for SCs. It is imperative for the institution to conceptualise the quality management of SCs and to develop a system that ensures ongoing improvement. This study addresses this gap by conceptualising the quality management of SCs on national level in higher education. The study draws on good practices on national level that can inform the refinement of the existing quality assurance system for SCs at VUT. The empirical study was conducted with public institutions of higher learning in South Africa. Quantitative data were collected from dedicated SCs and/or quality assurance or quality management offices at all 23 public institutions of higher learning. Five universities were identified as institutions with good practice, based on quantitative information that was gathered, analysed and interpreted during this study. The study revealed that it is imperative for higher education institutions to develop quality assurance systems that are based on cyclical processes of ongoing improvement, such as the PDCA (Plan-Do-Check-Act), PIRI (Plan-Implement- Review-Improve) and ADRI (Approach-Deployment-Results-Improvement) models. A key assumption of the research is that quality assurance for SCs at VUT should be aligned with the institution’s quality assurance system. The study highlights the value of the principles of Total Quality Management, the notion of continuous improvement, self-evaluation and external monitoring. Recommendations in this study suggest that VUT should conduct further institutional benchmarking exercises with the five institutions that received commendations and full delegations, in order to develop a conceptual model for understanding and enhancing its SC offerings.
Job seekers' perceptions about the PNet website as an E-recruitment tool within South Africa
(2013-07) Lesuthu, Kali; Grobler, B. R.; Joubert, P. A.
E-recruitment is one of the e-commerce applications that has enjoyed a multiple growth since its introduction in the early 1990s. There have been many variations regarding sophistication, types and success; as a result, this has posed a number of challenges to all stakeholders in these technologies. Thus, specific stakeholders may find specific applications suitable for their needs or within their reach to utilise. Companies can use these applications by implementing their own e-recruitment systems or by buying e-recruitment services provided by the third party, or a combination of both, depending on their objectives. The current study is focused on e-recruitment service providers who use general-purpose job boards that are fairly advanced in sophistication, such as the PNet recruitment website. These e-recruitment service providers are mostly recognised as online firms that manage their operations through their websites. However, behind these websites the physical ordinary businesses utilise the Internet as a means to perform their operations. Like other businesses, these e-recruitment service providers constantly face rapid shifts in technology, which places a considerable amount of pressure on them, as they persistently have to seek ways to stay ahead of their competitors. The competitiveness of every business lies in their knowledge of the market in which it operates in, as well the extent to which it is able to meet the needs of its customers. This study extends market knowledge and satisfaction of customers’ needs in the context of e-recruitment. It views the job seekers as the major customers for sustainability and competitiveness for e-recruiting companies or firms. The study was conducted using a survey method, sampling with n = 717 job seekers who use the PNet website to search for jobs. The primary data was obtained from the sample by means of a 6-point Likert questionnaire ranging from 1=strongly disagree to 6=strongly agree, measuring factors that influence the perceptions of job seekers regarding their use of the website. The questionnaire was administered via the Internet using the Sogo-Survey online tool. The main objective of the study was to evaluate job seekers’ perceptions about the PNet website as an e-recruitment tool, as well as to discover which factors are the best predictors of the continued use of the PNet website. The job seekers’ perceptions about the PNet website, as an e-recruitment tool in South Africa, were founded on the nine theoretical factors used in the questionnaire. From these factors, statistically significant differences in the factor means were present within the two independent groups, namely qualifications and gender. Using the standardised Beta value (β) the findings revealed that the attitude towards the website (.285) was the most important predictor, followed by information timeliness (.231), then attraction to the website (.182), usefulness of the website (.180) ease of use of the website (.170) and quality of website (.167). Findings and recommendations of this study are of importance to recruitment service providers and employers as it provides crucial information regarding their markets and how to improve the profitability of their businesses.
Labour legislation in Emfuleni's domestic worker sector: awareness and compliance
(2013-07-19) Marais, Christel; MacPherson, N
Sectoral Determination 7: Domestic Worker Sector was proclaimed by the Minister of Labour, Membathisi Mdladlana, and has stipulated the minimum employment conditions for the domestic worker sector since 1 September 2002. The purpose of this study evolved from the problem statement which clearly indicated the need for the assessment of awareness and compliance within the domestic worker sector. A detailed literature review enabled the researcher's orientation to the historical context of the sector as well as the need for transformation. Ultimately, the Determination's stipulations guided the assessment of both awareness (knowledge) and compliance (actions that correspond with legislative obligations) during an empirical review. A survey design was used to obtain responses from both domestic workers and employers of domestic workers, who were not necessarily in a direct employment relationship, within the Emfuleni Local Municipal District. Collected data was statistically captured and analysed. Desc1iptive statistics indicated that both employers and domestic workers have limited awareness with regard to the stipulations of Sectoral Determination 7. Results further indicated the difficulty in making a general pronouncement regarding compliance levels. It is suggested that compliance should be considered per individual stipulation of the Determination. The study concludes with the researcher's recommendation that more must be done to raise awareness within the sector amongst both employers of domestic workers and domestic workers. It was also recommended that more labour inspectors be made available not only to ensure the enforcement of Sectoral Dete1mination 7 (compliance) but also to facilitate the creation of continuous awareness.
Contract of employment and its impact on the job security of domestic workers
(2013-07-19) Ntisa, Atang Azael; McFarlane, N.; Moolman, L.
When the South African authorities decided, in the 1970's, to recognize statutorily other Black workers who were engaged in other spheres of employment as employees, domestic workers were excluded from all Industrial Legislation. This resulted from the fact that domestic work, as an occupation, had been excluded from the definition of an employee. It is estimated that over one million people are engaged in this service, comprising eleven percent of overall employment in the informal sector of the South African economy. This significantly large sector of the labour market performs its work under some of the most oppressive working conditions and such exploitation is unchallenged, as it has been noted that some domestic workers do not sign contracts of employment with their employers on appointment, which can lead to insecurity in the domestic worker sector. The purpose of this research was to determine the efficiency of the contract of employment and its effect on the job security of domestic workers. Through a theoretical foundation, a number of studies have advocated that the contract of employment can be trusted to be the perfect instrument in securing jobs in the domestic sector. A survey was carried out for measuring job security. The research instruments used for data collection from 203 domestic workers, were interviews and questionnaires. The SPSS program was used to analyze the data. The results of the empirical study are presented and discussed in detail. Findings of this study revealed, that the majority of domestic workers don't have contracts of employment while a very small percentage of domestic workers do have contracts. Conclusions drawn, indicated that domestic workers who have signed contracts, enjoy reasonable conditions of employment and employment benefits than those without contracts. Recommendations based on this study are that the government encourages a very strong Trade Union Movement in the domestic sector services. The Commission for Conciliation Mediation and Arbitration (CCMA) and/or the Department of Labour facilitates annual workshops for employers of domestic workers. The CCMA, Trade Unions and/or the Department of labour facilitate training programmes for domestic workers. The government makes it a binding norm, for every employer in the domestic sector, to conclude a contract of employment with his/her domestic worker and furnish such employee with a copy of the contract, regardless of the nature of services rendered by employee. Ongoing research on many aspects of domestic workers will enhance better conditions of employment in making the lawmakers aware of other hidden agendas that require attendance in the domestic sector.
Relationship between perceived leadership and management skills training in an engineering environment
(2013-08-21) Du Toit, Francois J.; Du Preez, B. J.; De Jager, H. J.
Technically qualified persons are frequently promoted into managerial positions. This move from a highly objective and exact environment to one which is uncertain and sometimes without objective measures, principles and guidelines is not always successful. The qualities that were the foundation for success in the technical environment quite often become stumbling blocks for success 1n management. This study compares perceived leadership of a technically trained person in management who has obtained some management skills training (MST) with technically trained colleagues in management but without MST. The most significant observation from this study is that the leader with MST is perceived to be slightly more effective in terms of perceived leadership when compared with colleagues without MST. The chosen research design and the fact that other variables which also affect perceived leadership were not considered in this limited study, leads to the conclusion that MST, although an important contributor can not be seen as the only contributor to increased leadership effectiveness.
The effect of selection processes on employee turnover in small and medium enterprises in Sunnyside, Pretoria
(2013-11) Okusolubo, Titilola Olusola; Grobler, B. R.; Joubert, P. A.
Employers invest significant time and resources in employee selection. However, the effectiveness of the selection is not routinely measured. One measure of such effectiveness is employee turnover. Often selection processes do not identify the best applicant for the organisation. Employee selection techniques often lead to employee turnover because the focus is on filling vacancies rather than finding the best candidate. The human resources selection process is important to short-term and long-term success of an organisation because employees are generally regarded as the most valued assets. Selecting the candidates that fit best has an important impact on an organisation’s success. A well-designed and implemented selection process is one that optimises the selection process. Bad selection costs organisations significant money because of the need to reinvest in the selection process and new employee training. Selection is also important in order for an organisation to keep its competitive edge. However, affirmative action, equal employment opportunity and diversity are not to be considered separate actions or initiatives in the selection process as they are part of governmental requirements. As such, the increasing attention on human resource management in small and medium enterprises is a comparatively recent phenomenon. Organisations have realised that the continuance of business will depend on the quality and management of the human resources they possess. Research has shown that positioning the right person in the right position is one of the crucial issues in organisations. If this does not happen, the organisation will not only suffer financial losses, but it may also lose its competitive edge. The dearth of research into selection as a human resource practice in SMEs with particular emphasis on their employee turnover is probably due to the fact that HR practitioners, the managers and or owners of the SMEs, often ignore personnel or human resource issues, such as recruitment and selection, training and development, participation-enhancing work designs, formal dispute resolution and employee counseling. The majority of the empirical studies on human resources management practices (HRMP) in small businesses are still in an explorative stage and mainly descriptive. The purpose of this study was to evaluate the effect of the selection processes as a human resource management function on employee turnover in small and medium enterprises in Sunnyside, Pretoria. The research methodology used to conduct the study was a combination of a literature review and an empirical study. A non-probability sampling technique involving judgment and convenience sampling procedures was used. The research instrument was a five-point Likert interval scale, which had forty four items and was pretested with 10 persons who were not related to the research sample. The instrument was revised and a pilot survey of 30 questionnaires was administered to respondents one month prior to the main survey. Sections B, C and D were subjected to reliability analysis and the results indicated that the scale has a high reliability value with Cronbach’s alpha of (0.824), (0.520) and (0.910) for sections B, C and D respectively. The reliability analysis suggested that the scale of items C4, C11 and C12 should be reversed. On doing so the alpha value increased to 0.824. For the main survey, 300 questionnaires were administered of which 210 representing 84% response rate were usable for the data analysis. Furthermore, a descriptive analysis of section A was undertaken. Tables depicting frequencies and percentages were used to describe the demographic information of respondents. Inferential statistics, such as factor analysis and bivariate correlations were undertaken on items in sections B, C and D of the research instrument. The empirical investigation indicated that the effect of selection processes on employee turnover was composed of three underlying factors, namely: factors influencing selection procedures; techniques influencing selection procedures; and aspects effecting employee turnover in SMEs. The selection factors were found to be positively correlated to one another but had a negative correlation with the turnover factor. Significant statistical associations were found to be present between the factors and the size of the organisations, marital status, level of educational qualifications, ethnic classification, the extent of influence of the EEA on selection processes, the belief of what the selection process consists of and the frequency of selection process exercises conducted by the SMEs involved.
The relationship between occupational stress and organisational commitment among police officers in Sebokeng Cluster
(Vaal University of Technology, 2013-12) Kgopotso, Mashego Rizeth; Joubert, P. A., Dr.; Radebe, P., Dr.
The purpose of this study was to investigate the relationship between occupational stress and organisational commitment among police officers in the Sebokeng Cluster. To this end, occupational stress and organisational commitment of police officers were assessed. The review of the literature presupposes three source of occupational stress, namely, role overload, role ambiguity and role conflict and their hypothesized influence over or relationship with organisational commitment factors. The literature also indicates that there are three dimensions of organisational commitment: affective commitment, continuance commitment and normative commitment. The research design used in this study is qualitative research design. In this study a survey was used to collect data from 267 respondents. The Statistical Package for Social Science version 21.0 was used to analyse the data. The response rate was 199 (75%) of the total sample. Statistical techniques such as Pearson's correlation coefficient analysis, frequency analysis, factor analysis (Kaiser-Meyer Olkin and Bartlett's test of sphericity) and means scores were used to analyse data. The Pearson's coefficient revealed that the relationship between occupational stress and organisational commitment was found to be low and weak. The level of occupational stress experienced by police officers in the Sebokeng Cluster was found to be low. In similar vein, police officers had organisational commitment to the police agency. The Sebokeng Cluster management can utilise the research findings to formulate appropriate strategies to constantly reduce the occupational stress and to improve organisational commitment among police officers. In order to deal effectively with problems of occupational stress, management in Sebokeng Cluster should provide a safe physical work environment and ensure provision of resources and materials for execution of duties. Furthermore, they should encourage healthy lifestyle for employees.
The relationship between employee retention and talent management at Illovo Sugar Eston
(Vaal University of Technology, 2014-03) Madau, Dolly Nomcebo; Joubert, P. A., Dr.; Grobler, B. J., Prof.
Talent, according to Michaels, Handfield-Jones and Axelrod (2001:12), is a sum of a person’s abilities, his/her intrinsic gifts, skills, knowledge, experience, intelligence, judgement, attitude, character and drive. It also involves the ability to learn and grow. Employee retention has to do with job satisfaction, job involvement, career satisfaction and commitment from employees in the organisation (Noorliza & Muhammad 2006:33-34). According to Ongori (2009:11), employees who are given such recognition by the organisation feel special, valued and appreciated, ensuring an equitable amount of service within it (Ongori 2009:11). The research focused on the relationship between employee retention and talent management at Illovo Sugar Eston with a view to ascertaining whether or not the organisation is possibly the reason for employees leaving for other businesses, and if so to look for possible strategies to help it retain staff. Talent shortage due to failure by organisations to retain staff with the necessary expertise is becoming a reality and it is important that this challenge is addressed expeditiously (Maxwell 2007:273). The main aim of the study is to investigate and highlight the need and importance of talent management, including attraction and retention of staff with required skills at Illovo Sugar Eston. This will include investigating the challenges relating to attracting and retaining talent within the organisation in order to ensure a continuous supply of qualified staff and to reduce labour turnover. The study will also touch on the importance of competitive incentives and rewards in the attraction and retention of employees. This will involve strategies to attract and retain talent, to support the attainment of the organisation’s strategic and short-term objectives, by ensuring that it has qualified people, committed and well-motivated to take the business forward (Armstrong 2002:13). Hummayoun and Muhammad (2010:2028) confirm that employees who are empowered are more likely to feel confident and strive for excellence in order to improve production and quality. To achieve these objectives, a survey was conducted among employees of Illovo Sugar Eston. The findings highlighted that exit interviews are not effective in the retention of staff in that they are carried out when the individual has already made a decision to leave the organisation. Judging from the results from respondents, it is clear that staff satisfaction leads to high productivity and plays a significant role in the retention of staff. The results further indicated that management strategies are not being used to the extent that they should be in the retention of talent, whilst most respondents felt that fringe benefits currently offered by the organisation had a positive influence in staff satisfaction and in the retention of talented employees. The influence of the Employment Equity Act (55 of 1998) resulted in employees from the non-designated group agreeing with the commonly held perception that people from designated groups use the provisions of the Act to look for better opportunities with other organisation.
Developing strategies to improve the technical and vocational education training system in Swaziland
(2015-01) Mdluli, Grace Sizakele; Grobler, B. R.; Joubert, P. A.
The purpose of this study was to develop strategies to improve Technical and Vocational Education and Training (TVET) in Swaziland. It has been 68 years since the TVET education was introduced in the country, but it has slowly been coming forth, especially in providing for the needs of society and industry. For this reason, the researcher wanted to find out what could be delaying the progress of the TVET system by developing some strategies to improve this aspect of training. The fundamental research questions were based on the strategies that could be developed to improve the TVET system in Swaziland and the importance of ensuring pre-service and in-service training for special target groups. It was worth mentioning that since the TVET policy had been officially launched and implemented, different stakeholders who would be expected to fully support and understand what the policy entails would recognise its functions. The policy states that skills training should be introduced in the school system at the earlier years of starting the school system to create awareness and love for various skills at an early age. In addition, it is imperative that the country give priority to the TVET versus the academic education as it had been proved through the unemployment rate that the jobs are actually shrinking whilst the work in the market is in abundance. Hence, there was a need to strategise methods of successfully implementing the TVET policy in order to benefit the government’s efforts in the aims and objectives set in the policy The study aimed at examining the challenges faced by the country in implementing the policy so that it could effectively address the TVET education in the most positive and successful manner. The main findings form part of the important basis of the study by providing evidence of research phenomenon that it is anticipated to denote. The findings of the study were discussed according to the participants’ responses collected during focus group interviews and individual in-depth interviews. Further developments for TVET improvement of the study showed the findings portray that there is a need to improve resource efficiency strategy and the private sector/industry should provide support to TVET students, via internships, attachment of identified relevant training staff, sharing of equipment or the provision of training programmes.
Impact of induction on employee perceptions of health and safety at ArcelorMittal
(2015-02) Samosamo, Mothusi George; Marais, C.; Joubert, P. A.
Workplace health and safety is a global concern. South African companies are bound by the stipulations of the Occupational Health and Safety Act (OHSA) (85 of 1993), which regulates employer and employee duties to identify and eliminate hazards, thereby controlling and minimising the risk to health and safety within the working environment. Employees are regarded as the strength of ArcelorMittal. The on-board programme of this employer is designed specifically to support the integration of new employees into ArcelorMittal’s environment and enable them to maximise their contribution to the performance of their team, implementation of a business plan and strategy and realisation of the group’s objectives. This study investigates the perceptions that ArcelorMittal (Vanderbijlpark) employees uphold regarding the effectiveness of the health and safety induction they received. The iron division was identified purposefully for selection of the target population because of its high rate of health and safety incidents. Simple random sampling was used within a quantitative research design to select 317 respondents out of 634 employees. Accordingly, questionnaires were distributed within the demarcated division and a total of 160 questionnaires were completed and returned. The collected data were statistically analysed and presented. The results indicated that the majority of employees perceive the health and safety induction they received to be effective. Respondents also indicated that ArcelorMittal was effective in providing them with the support they need towards their health and safety. Hence, it is recommended that the zero tolerance approach towards safety hazards be reinforced on a continuous basis within the work context of this leading steel manufacturer.
The relationship between motivation and job satisfaction of academics at a University of Technology in Southern Gauteng
(Vaal University of Technology, 2015-02) Naile, Idah 'Maphalima; Dhurup, M., Prof.; Van Zyl, Y., Dr.
The relationship between motivation and job satisfaction at work has been one of the more widely researched areas in the field of management in different professions, but few studies in South Africa have explored these two constructs among academic employees in Higher Education. Although there is a positive relationship between the two constructs, it has been somewhat overlooked by researchers. The objective of this study therefore, is to determine the relationship between motivation and job satisfaction among academic employees at a University. In view of this the researcher seeks to establish whether a there is a relationship between the constructs understudy. The literature study explored the theoretical aspects of motivation and job satisfaction and their relationship. Using a quantitative research approach, the study hypothesised and investigated motivation and job satisfaction in a sample that consisted of 162 academic employees. Two instruments, namely the Work Preference Inventory (WPI) and the Job Satisfaction Survey (JSS), were used to collect the data and determine the existence of a relationship between motivation and job satisfaction. The Statistical Package for Social Sciences (SPSS) version 21.0 for Windows was used to analyse the data; these results are presented and discussed in detail. The study adopted a Confirmatory Factor Analysis technique using Structural Equation Modelling with a Partial Least Squares (semPLS) approach, to measure the relationship by calculating the Cronbach Alpha, the Composite Reliability (CR) value, the Average Value Extracted (AVE), Goodness of Fit and hypotheses. Findings of this study revealed that a significant positive relationship exists between motivation and job satisfaction with the enjoyment variable and job satisfaction reflecting a positive relationship and the other three variables (Challenge, Compensation and Outward Motivation) showing that a negative but significant relationship exists between these three constructs and job satisfaction. It has been recommended that management should look into putting proper motivation and job satisfaction initiatives into place and should also create opportunities for growth by giving academics challenging assignments and providing training and development strategies that will increase their motivation and job satisfaction.
Employees' perceptions of corporate social responsibility and the relationship with organizational commitment and intention to stay in a telecommunications company
(2015-04) Ndjama, J. D. Ngo; Joubert, P. A.; Dhurup, M.
The purpose of this study is to investigate the perceptions of employees of their organisation’s CSR activities and their effects on employees’ organisational commitment and intentions to stay. This study advocates that the way employees perceive their organisation’s CSR practices influences the types of attachment they have towards their organisation and reinforces their intentions to stay in their current organisation. The fact that employees play a central role in the realisation of an organisation’s goals makes it critical for any organisation to have employees who are willing to go beyond what is required of them and who are willing to stay in the organisation at least until the completion of their duties or contracts. In this study, a quantitative research paradigm and a descriptive research method were used to investigate a sample size of 350 employees working in one of the telecommunication organisations in Cameroon. In order to minimise the study bias, simple random sampling was used to ensure that the sample accurately reflects the larger population (N=670). Data was collected with the aid of a structured questionnaire and the results of the correlation analysis revealed that all four CSR dimensions are significantly and positively related to organisational commitment variables as well as to employees’ intentions to stay. CSR also showed strong predictive relationships with the various facets of organisational commitment. Organisational commitment in turn also showed strong predictive relationships with intention to stay within an organisation. Findings and recommendations of this study are important to employers as it provides crucial information regarding the types of activities organisations could engage in, and for employees to consider them as socially responsible. Such involvement in CSR activities can improve employees’ organisational commitment and reinforce their intentions to stay in their current organisation.
The influence of entrepreneurial-related programmes on student intentions to venture into new business creation
(Vaal University of Technology, 2015-08) Matsheke, Onica Thandi; Joubert, P. A., Dr.; Dhurup, M., Prof.
Whilst entrepreneurial education has received a fair amount of attention both locally and internationally, there is, surprisingly, still no universally accepted curriculum dedicated to aspiring entrepreneurs at universities which adequately exposes students to an environment that encourages new venture creation. Furthermore, disparities continue to exist in the quality of entrepreneurship education programmes on offer within higher education institutions in South Africa, particularly in curriculum design, delivery methods and forms of assessment. Moreover, an entrepreneurial culture in South Africa has not yet reached the desired national level in comparison to entrepreneurship in other developed nations. This study examines the influence of entrepreneurial-related programmes on students’ intentions to venture into new business creation. This study is located within a quantitative descriptive research paradigm, which permits the testing of relationships among the various constructs through a structured questionnaire. The sample was drawn from final year students of the Faculty of Management Sciences at a university who were studying various business-related programmes in which modules on entrepreneurship were compulsory. Variables included in the study focused on the entrepreneurial content of the curriculum, attitude towards entrepreneurship, intentions towards entrepreneurship and general self-efficacy. Data provided by 263 respondents was analysed using correlation and regression analyses. The results revealed a weak predictive relationship between the entrepreneurial content of the curriculum and the attitude of students to venture into new business creation. In addition, students’ attitudes towards entrepreneurship showed low levels of prediction of students’ intentions towards entrepreneurship. Finally, the results showed that students’ entrepreneurial self-efficacy did not appear to influence their attitude towards entrepreneurship. A possible reason for these results may be the notion that not enough enthusiasm is generated in students because the modules in entrepreneurship, whilst compulsory, are not offered as majors in the curriculum, unlike in dedicated entrepreneurship programmes. The major challenge in entrepreneurship programmes is the appropriateness of the content of the curriculum in developing student’s attitude towards entrepreneurship. Students who are not exposed to the content of the curriculum that allows the commercial use of entrepreneurial knowledge demonstrate a weak attitude towards entrepreneurship. The entrepreneurial content of the curriculum should be enhanced with improved teaching delivery modes that enable students to gain hands-on experience by seeing, touching and ‘feeling’ the business world. Contents of the curriculum should be designed to include learning outcomes which are for entrepreneurship rather than about entrepreneurship. An entrepreneurial content of the curriculum which is developed for entrepreneurship deals with real entrepreneurial activity and produces students who have a positive attitude towards entrepreneurship. In order to enhance the status of entrepreneurship, curriculum developers should include various aspects of entrepreneurship in all years of the students’ study programme. In order for entrepreneurship to be given ‘life’, provision should be made to support incubation start-ups at the university level with practical training. The feasibility of offering a practical, hands-on entrepreneurship programme should be explored.
Effects of organisational citizenship behaviour, employee perception of equity and organisational commitment on intention to stay in Zimbabwean SMEs
(2015-09) Chinomona, E.; Dhurup, M.; Joubert, P. A.
Small and medium enterprises (SMEs) are the stronghold of economies and societies worldwide. In Zimbabwe, as in any other country, there is a realisation that SMEs are innovative, flexible and require low startup capital. There is an increased interest in pursuing SMEs as a poverty reduction strategy and as a roadmap to higher living standards. SMEs in Zimbabwe are divided into two sectors, namely the service and the manufacturing sector. SME manufacturers encompass almost every facet of the local economy, such as food processing, toiletry production, the garment, leather and rubber industry, metal fabrication, furniture manufacturing, construction and art. Most research that has been done on the influence of employee perception of equity (EPE), organisational citizenship behaviour (OCB) on organisational commitment (OC) and turnover intention (ITS) has been on large organisations and little attention has been paid to SMEs. Studies on employee perception of equity and organisational citizenship behaviour has not filtered down to SMEs in developing countries. The primary objective of the study is to investigate the influence of OCB, EPE and OC on ITS in Zimbabwe’s SME sector. It also sought to ascertain the kind of relationships between OCB and OC, EPE with OC, OCB with ITS, EPE with ITS and finally OC with ITS. This study sought to determine whether there are any group differences with regard to SMEs employees perceptions on OCB, EPE, OC and ITS according to gender, age and industry type. A quantitative research method was used. Structured questionnaires were distributed to SMEs in five major cities. The data were collected from SME employees. The findings of this study show that there is a significantly positive influence of OCB on OC in the Zimbabwean SMEs. There is a significant strong positive influence of EPE on OC. There is also significant positive relationship between employees’ OCBs and their OC in Zimbabwe’s SME sector. There is a strong positive significant relationship of EPE with ITS and there is a strong positive relationship between employees OCBs and employees’ ITS in Zimbabwean SMEs. Finally, the results reveal that gender, marital status and industry type of the respondent influence OCBs, EPE, OC and their ITS in the Zimbabwean SMEs. Given that today’s business environments for SMEs are characterised by high levels of competition, lack of finance and uncertainty, it is recommended that SME managers should adopt good and proper management styles so that they can make good decisions. Scanning the environment is also necessary for competitive advantage not only for SMEs but also for large firms.
Job satisfaction, organisational commitment, turnover intention, absenteeism and work performance amongst academics within South African Universities of Technology
(2015-09) Ntisa, Atang Azael; Joubert, P. A.; Dhurup, M.
The purpose of this study was to determine the relationship between job satisfaction, organisational commitment, turnover intention, absenteeism and work performance amongst the academics within South African universities of technology (UoTs). South African higher education has gone through numerous changes in terms of restructuring and transformation. Rapid changes of this nature within a higher education system necessitate alternative work restructuring and arrangements, which could have a potential negative influence on the behaviour of academic staff. Research addressing these problems on the academic staff within UoTs in the context of developing countries such as South Africa has remained scarce. This study, therefore, was conducted to fill this gap. Universities of technology in South Africa employ approximately 2987 (N) academic employees. In order to measure the study constructs, the survey material was designed interactively in a form of a structured questionnaire. Participants were asked to complete five test instruments, namely, job satisfaction survey (JSS), organisational commitment questionnaire (OCQ), intention to stay questionnaire (ISQ), absenteeism questionnaire (AQ), and individual work performance questionnaire (IWPQ). 600 questionnaires were distributed to the identified sample of academics of which 494 (n) responded. A correlation analysis was conducted to evaluate the strength and effect size of the relationship between the variables. The maximum correlation value between the constructs were 0.442 thus providing evidence of discriminate validity. Factor analysis was performed for organisational commitment questionnaire (OCQ) and individual work performance questionnaire (IWPQ) through statistical software package SPSS version 22.0. Organisational commitment revealed four factors and all of them accounted for satisfactory total variance explained of 65.2%. Work performance revealed three factors, which also accounted for satisfactory total variance explained of approximately 65%. The Mann-Whitney U-test was used to test whether males and females were similar in perception in terms of study constructs. Statistically significant differences were found between gender and four study constructs except work performance. The Kruskal-Wallis test was used to examine the differences of the various age categories, which revealed statistically significant differences between the various age categories and study constructs. The reliability results confirmed that all constructs reached the generally agreed upon minimum scale range for Cronbach’s alpha of 0.70. The confirmatory factor analysis (CFA) was performed to establish scale accuracy. All measures conformed to acceptable model fit and composite reliability (CR) and revealed that the scales used in this study are reliable. Finally, the structural model was tested; seven postulated hypotheses were supported and one hypothesis (H8) that postulated the relationship between organisational commitment and work performance was rejected. As such, it was concluded that the conceptual model captured accurate relationships among the variables and that organisational commitment has no significant influence on work performance. After reviewing the results, the conclusion was drawn that the study has both theoretical and practical value as envisaged. Theoretically, this research has contributed by further strengthening organisational commitment as a multidimensional construct. Contrary to some previous studies that reported high levels of significance between organisational commitment and work performance this study found no significance between these constructs. These results contribute more to the expanding body of knowledge. The current study added practical value by providing an integrative model that can be used as an important tool by management within the South African universities of technology to understand and manage job satisfaction, organisational commitment, turnover intention, absenteeism and work performance of academics. The results of this study can also be used for future organisational planning and policymaking. A number of recommendations have been made for the attention of relevant stakeholders in the academic environment. Future research possibilities and limitations of the study have also been highlighted.
Job satisfaction and the intention to quit by employees in a steel manufacturing company in Gauteng
(2015-09) Mgiba, Steven; Joubert, P. A.
The main purpose of the study was to examine the level of job satisfaction and intention to quit, by employees in a steel manufacturing company. The research methodology used to conduct the study was a combination of a literature review and an empirical study. Due to the small size of the population, no sampling was done although a census had been drawn. The primary data were collected using a structured questionnaire. The measuring instrument contained 25 items. For the main survey, data from 181 respondents were collected and analysed. Participants in the study involved engineers, operators, technicians, artisans, administrative staff and safety, health and environmental specialists in the steel manufacturing company. Data were analysed with the Statistical Package for Social Sciences (SPSS) version 20.0. The Cronbach’s alpha coefficients of the measuring instrument were computed to establish construct validity. Content validity of the scale was ascertained by pre-testing the questionnaire with employees in the steel manufacturing company. Factor analysis was conducted for variables in Section B of the research instrument. Analysis was done using descriptive statistics on the demographic information of respondents. The results were also interpreted through the factor analysis and correlation analysis. The findings regarding employee’s perceptions or feelings about job satisfaction and employees’ intentions to quit their current organisation revealed that the supervision variable is positively correlated with job variable while it is negatively correlated with intention to quit. In addition, job variable is also negatively correlated with intention to quit. This means that effective supervisors are likely to improve employees’ job satisfaction hence decrease their intentions to quit their current organisation and vise versa. In addition, when employees are satisfied with their job environment, this will decrease their intentions to quit their current organisation and vise versa. Judging from the results from respondents, it is clear that when employees are provided with a job that rewards them for their effort and provides opportunities for advancement, they will be satisfied and therefore more likely to stay in the organisation. Hence, the employees at Babcock Ntuthuko Generations are satisfied and they are not intending to leave the organisation. The research information collected through this study can be used to encourage Babcock Ntuthuko management to continue providing employees with a conducive working enviroment to ensure that current and new employees are retained.

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