Secretary versus office manager : a paradigm shift

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dc.contributor.advisor Garnett, A
dc.contributor.advisor Buys, C. Wilkinson, Judith Levine 2015-07-07T08:30:40Z 2015-07-07T08:30:40Z 2004-02
dc.description Thesis (Magister Technologiae)-Vaal University of Technology, Discipline Office Management & Technology en_US
dc.description.abstract The objectives of this research project were primarily to determine the requirements of commerce and industry for competent office managers, to contribute to the curriculum development of information administration, to facilitate action learning (AL) in information administration, and by making changes in training to empower learners to become competent office managers. The influence of training and development of office managers is explained. The National Qualification Framework (NQF) integrates training and education in business and management on all levels. An important aspect is, that professional institutes, education and training institutions and other stakeholders, are combining experience to collectively benefit learners, employers, professions and the economy as a whole. A combination design of both quantitative (traditional) research and qualitative (action) research, including two questionnaires (open-ended and closed), interviews, observations, focus groups and a case study, were used. This study proved the relevance of office management education, by way of the demand for a formal qualification by commerce and industry, as a primary result of the phenomenal change in technology and the need for multi-skilled office managers. A contribution to the training of office managers concerning the following aspects was made: A profile for an office manager, as well as highlighting the need for training, curriculum development, and portfolio development en_US
dc.format.extent 175 leaves : illustrations en_US
dc.language.iso en en_US
dc.subject Office managers en_US
dc.subject Information administration en_US
dc.subject.ddc 651.3 en_US
dc.subject.lcsh Office management en_US
dc.subject.lcsh Secretaries en_US
dc.subject.lcsh Office practice en_US
dc.title Secretary versus office manager : a paradigm shift en_US
dc.type Thesis en_US

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