A framework for the evaluation of the information system at Eskom

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dc.contributor.advisor Conradie, Pieter
dc.contributor.author Ramafalo, Mogale Emmanuel
dc.date.accessioned 2016-09-14T00:55:26Z
dc.date.available 2016-09-14T00:55:26Z
dc.date.issued 2014-01
dc.identifier.uri http://hdl.handle.net/10352/305
dc.description M. Tech. (Information Technology, Faculty of Applied and Computer Sciences) Vaal University of Technology en_US
dc.description.abstract A reliable and efficient information system (IS) is critical for Eskom so that it is able to manage and meet its energy demands. A reliable power supply provides stakeholders with the confidence that supply of power is managed sustainably, effectively and efficiently. Thus, an information system is integral in the effective and efficient generation, distribution and transmission of electricity. The purpose of the study was to investigate IS evaluation criteria and to develop a comprehensive framework that will serve as basis for IS evaluation across Eskom. The research study additionally investigated IS evaluation methods and instruments that are currently used in Eskom. This study produced an information systems success evaluation framework. The proposed model was built by reviewing well-established information systems success models and information systems theories found in the literature. This research study followed the interpretive research paradigm combining it with qualitative case study. The research findings linked information systems success to top management support, change management process and information quality. The findings of the study alsorevealed that quality of IS department’s service as perceived by users can greatly influence IS success. The results of this study provided enlightening reference benefit for Eskom, which was in line with Eskom’s goal of improving business processes, efficiencies and eliminating waste. en_US
dc.format.extent ix, 128 leaves : illustrations en_US
dc.language.iso en en_US
dc.subject Eskom en_US
dc.subject Power supply management en_US
dc.subject Electricity distribution en_US
dc.subject Information system framework en_US
dc.subject Information systems evaluation framework en_US
dc.subject.ddc 025.04 en_US
dc.subject.lcsh Management information systems. en_US
dc.subject.lcsh Business -- Data processing -- Management. en_US
dc.subject.lcsh Information technology -- Management. en_US
dc.title A framework for the evaluation of the information system at Eskom en_US
dc.type Thesis en_US

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