Measuring success of information system in small and medium enterprises in Gauteng

Show simple item record Willie, L. 2022-10-19T01:02:59Z 2022-10-19T01:02:59Z 2021
dc.description M. Tech. (Department of Information Technology, Faculty of Applied and Computer Sciences), Vaal University of Technology. en_US
dc.description.abstract The impacts of information systems (IS) are often indirect and influenced by human, organisational, and environmental factors, therefore measurement of information systems (IS) success is both complex and elusive. Researchers have created models for success emphasizing the need for better and more consistent success metrics. This study endeavoured to measure IS success in SMEs in Gauteng, South Africa in order to find out its impact on these businesses. This research proposed a comprehensive multidimensional model of measuring success of information system in SMEs which suggests that system quality, information quality, service quality, intention to use, user satisfaction, use, self-efficacy, individual benefit/impact, use and organisational benefits/impact are success variables to be used. Online survey questionnaire was distributed to one hundred and twenty-six (126) participants. The data collection instrument fulfilled the reliability and validity tests. The hypotheses were tested using regression analysis. The results enabled the derivation of a generic formal measure of IS success in SMEs with organisational benefits/impact variable as the subject of the formula. The formula can be used by SMEs to measure the success of IS in their respective organisations. en_US
dc.language.iso en en_US
dc.publisher Vaal University of Technology en_US
dc.subject Small and medium enterprices en_US
dc.subject Information systems en_US
dc.subject Environmental factors en_US
dc.subject.lcsh Dissertations, Academic -- South Africa en_US
dc.subject.lcsh Small business -- Information technology -- South Africa en_US
dc.title Measuring success of information system in small and medium enterprises in Gauteng en_US
dc.type Thesis en_US
dc.contributor.supervisor Zuva, T., Prof.

Files in this item

This item appears in the following Collection(s)

Show simple item record

Search DigiResearch

Advanced Search

My Account