Acceptance of biometric authentication security technology on mobile devices

Abstract

Mobile devices are rapidly becoming a key computing platform, transforming how people access business and personal information. Accessing business and personal data using mobile devices requires authentication that is secure. The world is rapidly becoming connected and all users of mobile devices need to be clear regarding individual data security. As a result, biometrics for mobile devices has come into existence. Biometric technology can be applied on mobile devices to improve the trustworthiness of wireless services. Furthermore, it is of great importance and necessary to start paying attention to and investing in mobile biometric technologies, as they are quickly turning into tools of choice for productivity. In the literature review, it shows that few studies measured the acceptance of biometric authentication technology on mobile devices. This study seeks to find out the perceptions as to the acceptance of biometric authentication technology on mobile devices. TAM2 was used as the foundation for generating the hypothesis and developing the conceptual framework for this study. This quantitative study used a survey-based questionnaire to collect data from 305 participants. The simple random sampling technique was used to select participants for this study. The response rate was 98% of the expected population, which was a total of 302 valid responses. A descriptive analysis was deployed to provide a description of respondents’ demographic characteristics. SPSS was used to compute the multiple regressions in order to evaluate the research hypotheses. The findings of this study revealed that perceived humanness, perceived interactivity, perceived social presence, perceived ease of use and subjective social norm, and perceived usefulness and trust are important determinants of customers’ intention to accept and use mobile biometric devices. It was found that reliability is a good predictor of trust. On the other hand privacy, identity theft and combining data are also important determinants of trust. This work can be used to strengthen biometric authentication technology in-cooperation with mobile devices for simplicity of use. Since most mobile devices are used for personal and business information, further research on the acceptance of biometric authentication technology on mobile devices is needed.