Job satisfaction and the intention to quit by employees in a steel manufacturing company in Gauteng

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Mgiba, Steven
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The main purpose of the study was to examine the level of job satisfaction and intention to quit, by employees in a steel manufacturing company. The research methodology used to conduct the study was a combination of a literature review and an empirical study. Due to the small size of the population, no sampling was done although a census had been drawn. The primary data were collected using a structured questionnaire. The measuring instrument contained 25 items. For the main survey, data from 181 respondents were collected and analysed. Participants in the study involved engineers, operators, technicians, artisans, administrative staff and safety, health and environmental specialists in the steel manufacturing company. Data were analysed with the Statistical Package for Social Sciences (SPSS) version 20.0. The Cronbach’s alpha coefficients of the measuring instrument were computed to establish construct validity. Content validity of the scale was ascertained by pre-testing the questionnaire with employees in the steel manufacturing company. Factor analysis was conducted for variables in Section B of the research instrument. Analysis was done using descriptive statistics on the demographic information of respondents. The results were also interpreted through the factor analysis and correlation analysis. The findings regarding employee’s perceptions or feelings about job satisfaction and employees’ intentions to quit their current organisation revealed that the supervision variable is positively correlated with job variable while it is negatively correlated with intention to quit. In addition, job variable is also negatively correlated with intention to quit. This means that effective supervisors are likely to improve employees’ job satisfaction hence decrease their intentions to quit their current organisation and vise versa. In addition, when employees are satisfied with their job environment, this will decrease their intentions to quit their current organisation and vise versa. Judging from the results from respondents, it is clear that when employees are provided with a job that rewards them for their effort and provides opportunities for advancement, they will be satisfied and therefore more likely to stay in the organisation. Hence, the employees at Babcock Ntuthuko Generations are satisfied and they are not intending to leave the organisation. The research information collected through this study can be used to encourage Babcock Ntuthuko management to continue providing employees with a conducive working enviroment to ensure that current and new employees are retained.
M. Tech. (Human Resource Management, Faculty of Management Sciences), Vaal University of Technology.
Job satisfaction, Steel manufacturing sector, Effective supervisors